CUSTOMER'S RIGHT OF WITHDRAWAL :
In accordance with the provisions of articles L 221-18 et seq. of the Consumer Code, the Customer may waive his order at his discretion without justifying any reason. To this end, it has a right of withdrawal. He may exercise it (or a third party designated by him except the carrier) within 14 days of receipt of the Product.
Before the expiry of this 14-day period, the Customer must inform Stellar of his decision to withdraw either by sending him the withdrawal form at the bottom of the GTCs by cutting it out or in your package, after having duly completed it, or by sending him an e-mail clearly and unambiguously expressing this decision and mentioning the number of his order to: email@example.com
The Customer must return the Product, at his own expense (unless the product is not in conformity or has a manufacturing defect), to Stellar, at the address indicated on the withdrawal form, at the latest within 14 days following the communication of his decision to withdraw.
Stellar strongly advises its Customers to return the products by registered letter. The Customer also has the possibility to choose the carrier of his choice. It is therefore recommended to keep proof of this return, which implies that the Products are returned with parcel tracking, or by any other means giving a certain date.
Stellar will send the Customer a credit note for the amount of the returned Product, including shipping costs, no later than 14 days from the date on which Stellar actually recovered the Product or from the date on which the Customer provided proof of shipment of the Product.
It is not possible to replace or exchange returned products. You will need to place a new order online.
For personalized product returns: Article L 121-20-2 of the Consumer Code provides that the right of withdrawal may not be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalised. However, we undertake to refund you for clearly personalized products that do not correspond to your order (defective or non-compliant).